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Annah D
1 reviews | Active since Nov 2021
22 Nov 2021, 13:49
Bad Service
I had Health Assistance Plan with Hollard insurance.I cancelled it on 29th of January 2021 . On August I realised that Hollard is still deducting from my Ackermans account. I sent email to request cancellation letter and refund . I only received a cancellation letter which state that my policy was cancelled on 1st of February 2021. I sent emails requesting refund ,but i have not received any respond from Hollard.
Helpful (0)
Replies (4)0
Replies (4)
Hollard Life's replyOfficial
22 Nov 2021, 14:38Hello Annah
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within three working days.
Kind Regards, Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within three working days.
Kind Regards, Escalated Complaints Team
Hollard Life's reply22 Nov 2021, 14:38
Official
Hello Annah
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within three working days.
Kind Regards, Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within three working days.
Kind Regards, Escalated Complaints Team
Hollard Life's replyOfficial
06 Dec 2021, 07:50Hello Annah
We are sorry for the delay in responding to your matter and assure you that we are looking into your refund.
We will provide feedback as soon as we have completed our investigation. For any further queries please refer to your existing review.
Kind Regards
Escalated Complaints Team
We are sorry for the delay in responding to your matter and assure you that we are looking into your refund.
We will provide feedback as soon as we have completed our investigation. For any further queries please refer to your existing review.
Kind Regards
Escalated Complaints Team
Hollard Life's reply06 Dec 2021, 07:50
Official
Hello Annah
We are sorry for the delay in responding to your matter and assure you that we are looking into your refund.
We will provide feedback as soon as we have completed our investigation. For any further queries please refer to your existing review.
Kind Regards
Escalated Complaints Team
We are sorry for the delay in responding to your matter and assure you that we are looking into your refund.
We will provide feedback as soon as we have completed our investigation. For any further queries please refer to your existing review.
Kind Regards
Escalated Complaints Team
Hollard Life's replyOfficial
06 Dec 2021, 11:20Hello Annah
We apologise for the length of time it is taking to resolve your matter. We have sent a request to our administrator to process the refund that is due and will provide feedback once it has been done.
Kind Regards
Escalated Complaints Team
We apologise for the length of time it is taking to resolve your matter. We have sent a request to our administrator to process the refund that is due and will provide feedback once it has been done.
Kind Regards
Escalated Complaints Team
Hollard Life's reply06 Dec 2021, 11:20
Official
Hello Annah
We apologise for the length of time it is taking to resolve your matter. We have sent a request to our administrator to process the refund that is due and will provide feedback once it has been done.
Kind Regards
Escalated Complaints Team
We apologise for the length of time it is taking to resolve your matter. We have sent a request to our administrator to process the refund that is due and will provide feedback once it has been done.
Kind Regards
Escalated Complaints Team
Hollard Life's replyOfficial
22 Dec 2021, 12:41Hello Annah
Thank you for your patience while we looked into your matter. We confirm that the refund has been submitted to the finance department to reverse your premiums back to your Ackermans account.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your matter. We confirm that the refund has been submitted to the finance department to reverse your premiums back to your Ackermans account.
Kind Regards
Escalated Complaints Team
Hollard Life's reply22 Dec 2021, 12:41
Official
Hello Annah
Thank you for your patience while we looked into your matter. We confirm that the refund has been submitted to the finance department to reverse your premiums back to your Ackermans account.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your matter. We confirm that the refund has been submitted to the finance department to reverse your premiums back to your Ackermans account.
Kind Regards
Escalated Complaints Team