Bad service

My phone is still with repairs after paying the quotation amount, phone has been with repairs for almost 3 months now, was communicating with Gerrit did sent him a copy of proof of payment, but still there's nothing I sent emails to him and I cc'd the complaints dept but still there's nothing, this company do not know what customer service means, They very quick in debiting but when its time to deliver they failing I regret the day I took out this insurance they pathetic, there's no such thing as complaints dept cos the don't do nothing, Gerrit was off sick last week but no onset bothered to get back to me even today I sent an email his not available, who means I will her get this phone back as long as his not @ work no one will attend to my complaint<br>