Bad service

Policy number ***.

I am posting this the second time here on this platform which is my last attempt to get Hollard my life and more team to honestly assist me.

In June I walk into MLS offices, seeing Hollard branding, I have a query regarding my education policy and investment well so did the advisor said, upon investigation by now this gentleman who assisted me and is not even licenced to sell such products I realised I was misinformed and demanded that, that policy be cancelled and be paid whatever amount it is have had interests. As a result of help from the young man it was cancelled and I was refunded certain amount which I am waiting on the other one due next year. As a result the young man saw an opportunity and introduced My life and more policy which I was happy to buy but I wanted it to start effective October. To my surprise when I checked my payslip I was debited in July and in August and I raised the issue with the same Young man who helped me. And he has since been struggling to have hollard to solve this, as hollard now continued to debit and now they even trying to debit from my personal account, and in most cases there is no funds in it and it creates bad record for me. I in the presence of the MLS consultant in numerous times called hollard to have this sorted I have seen numerous emails where the young man send to Hollard and his superior to get involved to date Hollard comes back and explain the process, however according to the young man and emails evidence plus my persal debit order form it is indicated that I needed the policy to start in October. Look I am tired now, I don't want this policy anymore can hollard pay the incorrect R800 they debited and cancel this policy. I am struggling now as the young man is no longer working for the same company. Last chance is being Months now fighting for this I am taking this to ombudsman