Bad service

Just called Hollard funeral to make a special debit order for my premiums to go off tomorrow the 15th since I don't want them going off the 24th The customer service consultant who answered the call didn't even give me her name and when I told her my request, the first thing she said was "ah" as if I'm bothering her and she said my requested cant be granted because it takes 5 working days for a special debit order to be processed.. Most of the time I'm not getting the service I need from hollard and after this service I got, I'll be cancelling all my policies with them