Bad Service

I have been with Hollard insurance for 5 months and to date I have not recieved my policy documents. When I joined Hollard there were some details that I was unsure of that I had to confirm with my father as he was one of the people that I had insured. The consultant that was completing my contract pomised to call me back the next day and get the details from me. I was also promised that I would get my Policy documents with in 2 weeks of joining the cover. 5 months later i still have confirm the missing information on my contract and I still have not recieved my policy documents, yet my bank account gets debited every month. This is an incomplete contract. I do not have policy documents!!!! Hollard is only concerned about making sales. Where is the customer service?