Bad service

I have a funeral policy with Hollard Insurance policy ********** 6 which was for my late brother Mr A H Mampe.I submitted a claim on the 3rd of July 2018 @ 14h24 which I hoped payment will be made by Friday the 6th unfortunately that did not happen and we buried my brother and the funds did not come through.I called Hollard this morning arounf 9h00 the consultant to me that the claim is on payment status and promised that payment will be on my account after 12h00 today.I am disgusted with the service I am getting from Hollard.