BAD SERVICE

Good day. I'm really disappointed with the way I've been treated by your company.I've had a funeral policy for almost 10yrs with you guys . I submitted my complain via Facebook 3 weeks back and was only attended last week,was advised to send my claim together with supporting docs that was done on the 26th of April which I had to do follow up on because no feedback was received. NOW I'm being told that my claim won't be attended to because of the complaint which was submitted and some waiting period. If that's the case can I have my premiums back from inception of the policy please and kinldy cancel my other policies that I have with you.