Hellopeter
Share Your Experience
TZ
Tlhalefo Z

1 reviews | Active since Jun 2021

20 Dec 2021, 07:29

Bad service

I’ve asked Hollard to send me my voice recording when I took up my insurance since from June 2021 and am still waiting for feedback even people from complains haven’t responded am really annoyed

0
Replies (3)
Hollard Life
Hollard Life's reply20 Dec 2021, 08:09
Official
Hello Tlhalefo

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days. 

Kind Regards, 
Escalated Complaints Team 
Hollard Life
Hollard Life's reply23 Dec 2021, 13:45
Official
Hello Tlhalefo
 
I attempted call you as we would like to get more information regarding the call recording you are looking for. 
 
Please provide us with a time and contact number that we may contact you on to assist you with your request. An email has also been sent to the email address on record. 

Kind Regards
Escalated Complaints Team
Hollard Life
Hollard Life's reply29 Dec 2021, 14:13
Official
Hello Tlhalefo

We have tried contacting you and sent an email to the email address on record. We unfortunately have not been able to get in touch with you. 

Please provide us with a contact number and preferred contact time so that we can contact you regarding the call recording you are requesting. 

Kind Regards
Escalated Complaints Team