MG
Mmancha G

1 reviews | Active since May 2016

05 Jul 2016, 15:12

Bad service

<p>The was adouble deduction on my account n ive send in a email to enqurie but neva got a respond so i made means and i called in yyesterday the consultant dat was assisting me was unable to assist and he promised to call back yesterday but he ddnt even today,so today i got a massage saying"the changes hav been done to ur policy"what changes?cus ddnt recieve mymoney back and ddnt ask for changes i asked y double deductions?</p>

0
Replies (2)
Hollard Life
Hollard Life's reply07 Jul 2016, 06:05
Official

Hello Mmancha

Thank you for contacting us. I am sorry that your experience prompted you to contact us with a complaint.

I apologise for the inconvenience and frustration not contacting you to advise of your double debit has caused you.

Your complaint has been referred to our administrator for contact to be made with you.

Kind Regards

Lynne Lawrence

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MG
Mmancha G's update22 Jul 2016, 12:12
Reviewer Update

Even tday m still waiting for consultant to call me,cus dis week i received a massage that says mypolicy will be stopped, mara for wat i dont know