Bad Service

<p>Good day I have bad experience with Hollard .I have a policy for 11 years with them.On the 20th April my debit order did not go off so for May there was enough money for the policy to go off double.I called on the 22 May to confirm if a double deduction was taken then Isaac confirmed that the payments went off plus I asked him to update my banling details.He gave me a ref no ********** 20.Two weeks later I got sms that my policy lapse and if I need it to be reinstated I need to wait for six months.I refues to wait for six monthas as this was not my fault.</p>