MD
Mbulelo D

1 reviews | Active since Sept 2015

26 Jul 2016, 19:41

Bad Petrol Assistance Service

<p>On Sunday I ran out of fuel on my way to the petrol station, I called hollard for petrol assistance they sent someone from what I assume it's their outsourced partner, 1st group. the driver arrived with 8 litres instead of 10, and I raised it with him and he said he knew nothing about it ad he is just a driver. I then said I'm only gonna take it if he goes back and fill it but or if he gives me a full 5 litres and I pay for that. He then called his boss to inform him of this and the boss asked to speak to me. He started shooting at me as soon as I put the phone on my ear. He then immediately called hollard to tell them i was rude to him and his driver which was a lie. Now, i don't have contract with these people but hollard, what i want to know is, are we gonna be treated like this when we ask for services we pay for?</p>

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Replies (1)
Hollard Life
Hollard Life's reply27 Jul 2016, 07:14
Official

Hello ********** g

I would like to thank you for contacting us regarding your experience.

I am sorry for the frustration and inconvenienced caused and the assistance you have received

Our team will be in contact the service provider to ensure that this matter is resolved.

Kind Regards

Lynne Lawrence

**********