Bad insurance compny - Hollard

Our step ****her died on the 3rd of May. My mother have a funeral insurance with Hollard. With lots of telephone conversations, when you can get hold of them, we received the claim form.. we filled it in and send it with email on the 18th of May.. on the claim form it stated 24 hours... and we are already into 2 days.... the funeral was done, but some stuff still needs to be paid. This company's personel is very bad, slow and not really there to help people in a time of funeral... if you needed them.... My rate is very bad and would not recommend it to other people. Marius Potgieter ***