Bad expirience

I hate the decision we made to take up funeral cover with such company.. 48hours has passed after submitting the claim and no 1 has contacted me. Iam suppose to bury my Mom Saturday and tomorrow its public holiday and apparently "claims department " is not yet done with the claim.. when they sell these policies they preach 48hrs but when a client is in need the come with the indefinite turn around times. Not to mention their rude call center agents with non existing team leader or manager either on lunch or meeting. Left my details to be phoned back no 1 bothered.

Instead of mourning my Mom's death iam holding on the call trying to get 1 person that can understand my pain.. I never foreseen such experience