Bad Experience with Hollard Insurance

October 2017 I have taken out a funaral plan for my dad through Hollard.Before I have agreed to anything I have asked if the premium will go up every year.The answer from the consultant was that it will never go up sir because your dad is over the age of 65.On that condition I told the consultant that he can go ahead and activate the policy.On the 27 December 2017 I have received and sms saying the following. Hello Mr Gericke,we are expecting future claims to be higher than what we usually experience on our funaral plans.Your premium of your funaral plan have to go up as from the 1st of February 2018.I ammediatly phoned them to asked how can it go up as you have promised me that it will never go up.All that they could say was that it was a management decision and put the phone down.I then phoned for the second time.When they picked up and heard that it was me they hanged up on me amediately.After that I send an mail to them to address my frustration.On Saturday 20 January 2018 they phoned me again saying that they have received my mail and asked me how can they assist me.I then explained the whole situation to them.All they said is there is nothing they can do about it.I then said please send me the recording of the day I took out the policy for my dad,which they saidt hey will send to me.Up until today I have not received the recording.I also told them that i do not give them permission to deduct R450,12 from my account as I only gave them permission to deduct R378,35.What also bothers me is that they feel nothing for you.Every single month they deduct the new premium after I said what you are doing is not right as you promised me that it will never go up.Please can someone assist.