Bad experience claiming after loosing my loved one

This will be the 3rd time i am writing the same review. Each time it was removed due to the use of a word which was defamatory in nature, which I have since apologised to hellopeter for, but each time after posting the review i would receive a call from Hollard promising to assist me, but once the post is removed from hellopeter they are quiet. The 2nd time I posted the review (last week friday) i received a call from a manager who asked me to please remove the post and that he would contact on monday morning, I advised him i would not remove the post until my claim has been paid out, as my post was removed, i did not receive my call on monday morning. So here i state my case again. I lost my loved and put in my claim at Hollard. They advised that my policy has lapsed. I queried why it had lapsed and they advised that they did not receive the ONE MONTHS PAYMENT. I advised them that this is impossible as there is always money available in my account for the debit order to run from. They requested bank statements which i have sent them. They then advised that the debit order date fell on a sunday therefore the money was not received. Firstly, any other company who runs debit orders, requests a debit order the 1st working date after the weekend or before, this is not my problem if they did not take their debit order. Secondly, this happened on 1 month, if they had made contact and advised i would have made payment. Each time i call Hollard i am asked the same questions,requested the same documents and been promised a callback, which never happens, i have to continually been calling them to follow up. I just want what is due to me.