Bad experience

I thought the hollard funeral payout claim takes 48hrs max. I submitted my mother's documents at hollard head office at park town on the 27th Mày 2025 and was hopping to bury my mother on the 31st of May 2025. I had to borrow money to bury my mom. The payout has not been done till this day. Hollard does not even bother to contact me to inform me of the course of delay. I feel that hollard is misleading south Africans by promising us the 48hrs payout, that is not true. The hollard service is shocking, there is no sympathy. I had to call them to find out what is happening and not even immediate R250 was not paid buy then. I made a follow up on Thursday 29th of May and I then received the airtime SMS on the 30th. I asked to be informed why was there a delay and they have not bordered. My mother's payout still not paid