BAD CUSTOMER SERVICE --- VERY BADDDDDD !!!!

My debit order was not deducted and it was not even brought to my attention, now my policy has lapsed and I was then told I have to reinstate it which I went to Hollards branches in South gate Mall and the service was pathetic as they said they still have to call their adviser to ask her about this I must leave my numbers which I did and was called in a week's times to come to their branch again and fill in the forms.

Which I felt is inconveniencing for me to go there as I don't have time. Today I called their call centre tried getting this resolved I was told 4 months has passed since the lapsing of the policy so they can't reinstate it.

Not even that I requested to speak to their supervisor it was said he/she's busy ...

I further told the agent I'll wait he said he will load the query for me which I wanted to talk to the supervisor to explain my frustration. Is this how Hollard tried their clients ??/?? or should I rather take my business else where .

This is really out of line and BAD SERVICE to the extreme !!!!!!