BAD CUSTOMER SERVICE, UNPROFESSIONAL AND INCOMPENTY, DISGUSTING SERVICE

I am very much disappointed by the service that I received form one Miss Mpho seloloane, consultant at Holland, on or during June 2021 she called me and advised me that since my son was turning 21 next year them I have to join another policy which I did only to discover at a later stage that if he is still attending varsity the policy covers him until he is 25, now I had to pay that policy for two months, why did she not advise me of same. Secondly I told her to change my banking details on all my policies instead she removed them and now my policy is arrears for two months and I m expected to pay arre**** that was caused by an *********** employee,