BAD CUSTOMER SERVICE\ SOLD LIES

Good Day,

Am writing this with a heavy heart, I joint Hollard Insurance back in 2015 or so but the services that I always get from them is super bad.

At 1st in 2017 received a call from them, asking about my policy to cut the matter short, I told them to add my son how was born in 2017 on the policy. But they did not. In 2020 when I received a call from them that is when I realized that my son was not added on the policy, when I said to them they should add him they said that wont be possible but I can open other policy which I did . I did this because I wanted my son to be covered. I was told that the new policy had a cash back on the new policy.

Cash back will be matured in 2025 during the month of October, however this did not happen.

When I called I was told that it was not yet due.

Why was i told in June that i will get a cash back in October? Why was i told that i am unable to add more people on my primary policy? Becuase i have 2 policies I feel that I have been over paying for the policy\insurance.

I was ****med and this is not the proper way to offer the best customer service. SUPER ANGER CLIENT