NM
Nonkululeko M
1 reviews | Active since Mar 2019
09 Aug 2024, 09:50
Bad customer service: Hollard and 21st Centry Life
I submitted a claim for a funeral cover on the 10th of July. 21st Centry Life says that Hollard are the underwriter and are delaying the claim. It’s been sent over a month since then, kindly pay my claim or refund my premiums. I’m tired of being sent from pillar to post.
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Replies (6)0
Replies (6)
Hollard Life's replyOfficial
12 Aug 2024, 09:32Hello Nonkululeko M
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Hollard Life's reply12 Aug 2024, 09:32
Official
Hello Nonkululeko M
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Hollard Life's replyOfficial
13 Aug 2024, 13:19Hello Nonkululeko M
Dealing with loss is never easy. We are sharing in your sadness with the loss of your loved one.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with the ID number of the policy holder so we can assist.
Kind regards,
Social Resolutions Team
Dealing with loss is never easy. We are sharing in your sadness with the loss of your loved one.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with the ID number of the policy holder so we can assist.
Kind regards,
Social Resolutions Team
Hollard Life's reply13 Aug 2024, 13:19
Official
Hello Nonkululeko M
Dealing with loss is never easy. We are sharing in your sadness with the loss of your loved one.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with the ID number of the policy holder so we can assist.
Kind regards,
Social Resolutions Team
Dealing with loss is never easy. We are sharing in your sadness with the loss of your loved one.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with the ID number of the policy holder so we can assist.
Kind regards,
Social Resolutions Team
NM
Nonkululeko M's updateReviewer Update
20 Aug 2024, 08:41Good morning the policy number is TWN*** , ID of deceased ***. Please note that I don't have the application form ( this policy has been in place for more than 10 years ) , I have requested the form from 21st century but they provided me with proof of premiums over the years to send to you which I have sent.
Can you kindly liaise with 21st century life to provide the required application form from their data base. I have been paying them for years every month without delays , but now i must provide an application form from many years back.
Can you kindly liaise with 21st century life to provide the required application form from their data base. I have been paying them for years every month without delays , but now i must provide an application form from many years back.
NM
Nonkululeko M's update20 Aug 2024, 08:41
Reviewer Update
Good morning the policy number is TWN*** , ID of deceased ***. Please note that I don't have the application form ( this policy has been in place for more than 10 years ) , I have requested the form from 21st century but they provided me with proof of premiums over the years to send to you which I have sent.
Can you kindly liaise with 21st century life to provide the required application form from their data base. I have been paying them for years every month without delays , but now i must provide an application form from many years back.
Can you kindly liaise with 21st century life to provide the required application form from their data base. I have been paying them for years every month without delays , but now i must provide an application form from many years back.
NM
Nonkululeko M's updateReviewer Update
20 Aug 2024, 08:52Hi Hollard, I'm starting to think that 21st century life is not a real company because their customer service people don't care to assist. Kindly scroll through hello Peter site and have a look at the number of people struggling to get their claims processed, and 21st century life seems to be "awaiting feedback from the underwriter - Hollard" in all these instances.
I have submitted everything provided to me by 21st century to Mmaphuthi . Which is proof of premiums over the years.
I have submitted everything provided to me by 21st century to Mmaphuthi . Which is proof of premiums over the years.
NM
Nonkululeko M's update20 Aug 2024, 08:52
Reviewer Update
Hi Hollard, I'm starting to think that 21st century life is not a real company because their customer service people don't care to assist. Kindly scroll through hello Peter site and have a look at the number of people struggling to get their claims processed, and 21st century life seems to be "awaiting feedback from the underwriter - Hollard" in all these instances.
I have submitted everything provided to me by 21st century to Mmaphuthi . Which is proof of premiums over the years.
I have submitted everything provided to me by 21st century to Mmaphuthi . Which is proof of premiums over the years.
Hollard Life's replyOfficial
20 Aug 2024, 08:59Hello Nonkululeko M
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim
Kind Regards,
Social Resolutions Team
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim
Kind Regards,
Social Resolutions Team
Hollard Life's reply20 Aug 2024, 08:59
Official
Hello Nonkululeko M
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim
Kind Regards,
Social Resolutions Team
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim
Kind Regards,
Social Resolutions Team
Hollard Life's replyOfficial
26 Aug 2024, 12:55Hello Nonkululeko M
Thank you for being patient and giving us the opportunity to resolve your complaint. Your claim has been paid. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your claim has been paid. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply26 Aug 2024, 12:55
Official
Hello Nonkululeko M
Thank you for being patient and giving us the opportunity to resolve your complaint. Your claim has been paid. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your claim has been paid. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team