bad customer service from hallard.

Mrs N.A Mdani (my mother), took out a funeral cover with Hollard for herself, her husband Mr N.M Mboto as well as her youngest child Abongile Mboto who is still studying. She (Mrs Mdani) took the funeral cover over the phone in February 2013. They (the insurer), called her and she claims that the agent who was activating the insurance did not explain the waiting period to her. Furthermore, the agent did not explain that people who have chronic diseases such as high blood pressure are not insured. The agent only asked if she was taking any medication of which she wasn't and they never asked about the health state of the other two people insured under this policy. The agent failed to disclose all the terms and conditions that app**** and it was the agent's job to insure that my mother understood these Mr N.M Mboto passed away in October 2014 due to natural causes. My mother forged a claim with hollard and they asked for the documents of which she submitted. A week went by after she has submitted all the documents and hollard still didn't contact her to give feedback, so she continuously contacted the insurance company making follow ups and in the process she had to repeat her story