Bad customer service

I was with Two mountains and i got an sms that my funeral policy will be transferred to Hollard but will get a call to explain everything. I never got any call instead on the 23 October Hollard debited double the amount. On the 29 October I got an sms that they are resolving the matter until today nothing. I called and no one could assist me, I was taken from one consultant to another without any assistance when one consultant told me I'm not the only one, they are busy resolving the matter. I'm disappointed .If they fail to solve such a small thing, I'm asking myself if I will get assistance when time to claim comes, I'm starting to question my decision, I'm wondering whether I should cancel my policy once or what.