Bad Customer Service and Inconvenience

I Patricia Khumalo policy holder number: WUUM039056 (lifeclaims). I had the worst service experience , I was retrenched in September 2020 which meant I had to claim on my Retrenchment Cover. I Claimed and October Policy was paid. Januanry 2021 I receive a call and sms from Wesbank that my account is in arrears which didn't make sense to me. I emailed Hollard only to be told that I needed to submit an affidavit every month to prove that I'm still unemployed. This communication was news to me as I didn't receive an email instead they sent an SMS which I missed as I lost my phone. My other issue is that we are in the middle of a pandemic and still expected to go to the Police Station and be exposed surely there are other methods that could be used to check if someone is still employed. My account needs to be up to date as I have never been on arrears with my Car.