BAD CUSTOMER SERVICE

I have a credit shortfall policy with Hollard and tried to contact the number on my policy...the consultant informed me that someone will contact me, but heard nothing. I then emailed them and they promise to contact you in 2 days, but don't. They really happy to take your premium every month, but provide no service...it worries me a lot...imagine I had a claim, how would they be able to deal with that....YOU ARE BY FAR NOT THE BEST INSURER TO DEAL WITH!!!