Bad customer service

Back in August after I got retrenched I missed two premiums on my mothers funeral plan. I contacted Hollard life to inform them of this and to let them know when to debit my account. That went well. I again missed two premiums again and I again I informed Hollard of this. Knowing my situation I was informed that the policy had lapsed and that to reactivate the policy there was a waiting period of 3 months. This really upsets me as I was the one who contacted them to let them know about my situation and after I had been paying them since November 2011. I informed the lady on the phone that if I had to wait for another 3 months I would rather get all my premiums dating back November 2011. I feel betrayed and cheated,, especially because I have done what is in my power to let them know of my situation and to inform them as to when they can debit the premiums again in my account. I had the same issue with 1Life direct and they were awesome, they simply informed me that they would track my account and debit when money was available. Why cant Hollard extend that same courtesy. I am livid and extremely frustrated with them and they again leave a bitter taste in my mouth.