BAD customer service

I opened a dread decease claim 03/2017 and ever since their has just been excuses. They promise to give feedback and never do. At first it was waiting for documents. Then internal problems. Then the assesor received the documents. Then the documents still needs to go to the assesor. Stop playing with peoples lives. You still deduct the monthly money. Imagine I stopped paying then you will take action against me immediately. This has to stop. I will have to take this further.