1 reviews | Active since Sept 2015
Bad Customer Service
<p>I am very frustrated from the treatment i reveived from Hollard. i have a saving policy with them, i submitted a cliam on the 5th of April i was told the claim takes about 7 days to process, on the 11th i receive an sms nofication that my claim is being processed for payment, today is the 19 April. i haven't received any payment. I make calls to them daily , every consultant i speak to promise to escalate this and come back to me. This morning i spoke to Sibongile who assured to come back to me as soon as thier system was up and running, that was 8:15 this morning, i called again around 10:00 i spoke to Shephardm promised the same thing, till now no ne has came back to me. all i want is my money today!!!!!</p>
I'm still waiting for my money even today, every consultant i speak to, tells me it was sent for authorisation. i work in finance and i familar with urgent payments. Hollard does not take their customers serious, this is the bad service i have ever received. The fact that no one replyied after yesterday's complain reflects less concern for their customers. Claim submitted on the 5th April till today its not paid. I want my money!!!!!
I'm still waiting for my money even today, every consultant i speak to, tells me it was sent for authorisation. i work in finance and i familar with urgent payments. Hollard does not take their customers serious, this is the bad service i have ever received. The fact that no one replyied after yesterday's complain reflects less concern for their customers. Claim submitted on the 5th April till today its not paid. I want my money!!!!!
Hello hhlambela
Thank you for contacting us.
I hereby wish to confirm that you claim has been paid.
Kind Regards
Lynne Lawrence
***
Hello hhlambela
Thank you for contacting us.
I hereby wish to confirm that you claim has been paid.
Kind Regards
Lynne Lawrence
***