BAD CUSTOMER SERVICE

I sent a cancellation request and the cancellation form on 20 June 2024 for my policy to be cancelled. I saw on 1st August that there was 2 premiums requested from my bank account. I phoned in again and spoke to a lady Emma and asked her to cancel the policy and sent the email again where she confirmed she received the email and will send it to the relevant department. a week later I received an email to confirm a re-debit will be requested to phone in and it is confirmed to me that the policy will only be cancelled within 7-10 days. I want this policy cancelled with immediate effect as I requested this already 20th June 2024.