MM
Micheal M
1 reviews | Active since Sept 2015
09 Jan 2024, 10:57
Bad company
Hollard service is worse. After submitting a claim for a funeral hollard never paid claim. Funeral was held 2-3 weeks ago still no claim paid out.
How terrible a situation like this can be. We've been phoning 4 times only to find out there's an error. We've phone another time only to find out the beneficiaries doesn't correspond.
Without informing or revert back. They letting you waste your airtime. They using excuses to extend claims terrorise the life of their clients. In times of bereavement no one wants to go through trauma and at the same time experience tremendous claim problems.
Bad customer service
Helpful (0)
Replies (5)0
Replies (5)
Hollard Life's replyOfficial
09 Jan 2024, 11:45Hello Micheal,
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We have escalated the matter to management so that this claim can be resolved immediately.
Kind regards,
Escalated Complaints Team
Hollard Life's reply09 Jan 2024, 11:45
Official
Hello Micheal,
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We have escalated the matter to management so that this claim can be resolved immediately.
Kind regards,
Escalated Complaints Team
MM
Micheal M's updateReviewer Update
11 Jan 2024, 09:25This matter has not yet been resolve. Since your IT receives error codes, some consultants says it's been send through to payments. All lies. Terrible service.
MM
Micheal M's update11 Jan 2024, 09:25
Reviewer Update
This matter has not yet been resolve. Since your IT receives error codes, some consultants says it's been send through to payments. All lies. Terrible service.
Hollard Life's replyOfficial
11 Jan 2024, 12:11Hi Micheal,
As initially mentioned this matter has been escalated to management, and they are dealing with it. We should have a decision soon.
As initially mentioned this matter has been escalated to management, and they are dealing with it. We should have a decision soon.
Kind regards,
Escalated Complaints Team
Hollard Life's reply11 Jan 2024, 12:11
Official
Hi Micheal,
As initially mentioned this matter has been escalated to management, and they are dealing with it. We should have a decision soon.
As initially mentioned this matter has been escalated to management, and they are dealing with it. We should have a decision soon.
Kind regards,
Escalated Complaints Team
MM
Micheal M's updateReviewer Update
11 Jan 2024, 12:18As initially mentioned funeral has been 3weeks ago and you still dealing with decision making. All things has been compiled and sent to you. A
Yet you still making decisions. Decisions on what and for what? We have been paying monthly premiums on time, the beneficiary is also the person paying for this policy
Seems like hollard is good in eating premiums rather them paying out claims.
Yet you still making decisions. Decisions on what and for what? We have been paying monthly premiums on time, the beneficiary is also the person paying for this policy
Seems like hollard is good in eating premiums rather them paying out claims.
MM
Micheal M's update11 Jan 2024, 12:18
Reviewer Update
As initially mentioned funeral has been 3weeks ago and you still dealing with decision making. All things has been compiled and sent to you. A
Yet you still making decisions. Decisions on what and for what? We have been paying monthly premiums on time, the beneficiary is also the person paying for this policy
Seems like hollard is good in eating premiums rather them paying out claims.
Yet you still making decisions. Decisions on what and for what? We have been paying monthly premiums on time, the beneficiary is also the person paying for this policy
Seems like hollard is good in eating premiums rather them paying out claims.
Hollard Life's replyOfficial
11 Jan 2024, 14:25Claim has been approved and sent for payment.
Kind regards,
Escalated Complaints Team
Hollard Life's reply11 Jan 2024, 14:25
Official
Claim has been approved and sent for payment.
Kind regards,
Escalated Complaints Team