Bad Communication under the consumer act

Good Day I am so upset with Hollards Funeral Policy Hollards waiting now 2 months for them to contact me in connection with my funeral policy still to now nothing get SMS will contact me they never do it is disgusting that it's my funeral money and it's a lot and Hollards takes it all Hollards don't care if you die they just want your money not evrn complaint ts come back to me I need someone from Hollards to phone me by close of business today will not recommend anyone to join Hollards bad service

Sharon ***