Bad communication - Funeral
My mom has been a Edgars club member for a very long time. My dad passed recently and we went to edgars to claim from the funeral benefit which is run by Hollard. This is supposed to be paid out within 48hours of approval. Ever since we cant get hold of anyone and nobody has come back to us, they dont reply to emails either. The Edgars club team refers me to Hollard. Can somebody help please. This money is needed
Helpful (0)
Replies (1)0
Replies (1)
Hollard Life's replyOfficial
04 Aug 2021, 11:52 Hello Monique We are saddened to hear about the loss of your father. Please accept our condolences.
We are sorry that your mum had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Thank you for providing the additional information required to escalate your complaint. We will provide you with an update as soon as possible.
Regards
Escalated complaints team
We are sorry that your mum had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Thank you for providing the additional information required to escalate your complaint. We will provide you with an update as soon as possible.
Regards
Escalated complaints team
Hollard Life's reply04 Aug 2021, 11:52
Official
Hello Monique We are saddened to hear about the loss of your father. Please accept our condolences.
We are sorry that your mum had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Thank you for providing the additional information required to escalate your complaint. We will provide you with an update as soon as possible.
Regards
Escalated complaints team
We are sorry that your mum had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Thank you for providing the additional information required to escalate your complaint. We will provide you with an update as soon as possible.
Regards
Escalated complaints team