Bad communication

I have been requesting cancellation of funeral policy since November 2023, to date they still deducting. can you cancel this with immediate effect and reimburse me, with immediate effect. Every time, I call Hollard, 4 x times, ask me a string of questions, transfer me and tell me, you through to the wrong department, should speak to complaints, today. keep getting cut off. whatsapp being ignored, yet the person who initiated this policy, confirmed this communication, being ignored...

I am NOT interested, refund me. not sure why FNB did not block them as requested. I will escalate this if you play one more time with my savings account.

Elrica Sakoor