LF
Lydia F
1 reviews | Active since Feb 2018
19 Feb 2021, 13:50
Bad claim service
My claim experience is very bad i have a policy with them for 10 years now already this is my first claim,my sister past away and I wanted to have the funeral last week Saturday they said they wil pay out before the Saturday up and till today I'm still wait I had to put the funeral on hold because I'm waiting on the pay out its tomorrow is Saturday again,if a person don't pay for 1 month then they quick to phone or lapse your policy
Helpful (0)
Replies (4)0
Replies (4)
Hollard Life's replyOfficial
19 Feb 2021, 14:50Hello Lydia
Thank you for bringing this matter to our attention. Our sincere condolences on the passing your sister.
We are sorry for the poor service you received. The matter has been escalated to our Claims team for urgent action. Our agents will be in contact with you to confirm next steps.
Kind Regards
Hollard complaints team
Thank you for bringing this matter to our attention. Our sincere condolences on the passing your sister.
We are sorry for the poor service you received. The matter has been escalated to our Claims team for urgent action. Our agents will be in contact with you to confirm next steps.
Kind Regards
Hollard complaints team
Hollard Life's reply19 Feb 2021, 14:50
Official
Hello Lydia
Thank you for bringing this matter to our attention. Our sincere condolences on the passing your sister.
We are sorry for the poor service you received. The matter has been escalated to our Claims team for urgent action. Our agents will be in contact with you to confirm next steps.
Kind Regards
Hollard complaints team
Thank you for bringing this matter to our attention. Our sincere condolences on the passing your sister.
We are sorry for the poor service you received. The matter has been escalated to our Claims team for urgent action. Our agents will be in contact with you to confirm next steps.
Kind Regards
Hollard complaints team
LF
Lydia F's updateReviewer Update
19 Feb 2021, 15:09I would like to know how long is this still going to take because I want my sister to get layed to rest you guys promise to pay out in 24 hours I don't just have one policy with you guys but by the way your claim service is going I need to rethink my future what if I pass on will my children have the same problem
LF
Lydia F's update19 Feb 2021, 15:09
Reviewer Update
I would like to know how long is this still going to take because I want my sister to get layed to rest you guys promise to pay out in 24 hours I don't just have one policy with you guys but by the way your claim service is going I need to rethink my future what if I pass on will my children have the same problem
LF
Lydia F's updateReviewer Update
19 Feb 2021, 16:28Its almost the end of another working day and week still no phone call back I must say your service is really bad hey the things you promise your clients when they sign up to the part where you have to claim no man if anyone please can Assist me ***
LF
Lydia F's update19 Feb 2021, 16:28
Reviewer Update
Its almost the end of another working day and week still no phone call back I must say your service is really bad hey the things you promise your clients when they sign up to the part where you have to claim no man if anyone please can Assist me ***
LF
Lydia F's updateReviewer Update
22 Feb 2021, 12:12Thank you I received the money
LF
Lydia F's update22 Feb 2021, 12:12
Reviewer Update
Thank you I received the money