Bad Business

My brother died 31st August 2015. Since about the 2nd September - 5th September 2015, I have been battling for them to tell me if I can claim a payout as the document says 1 year waiting period, but when I spoke to the representative on the phone, I was told a 6 month waiting period before I can claim.<br> Apparently they had to request the recording of the phone conversation which takes 7 to 10 working days. I phoned twice today ( 21st September 2015 ) - firstly to be told that the woman that works with the recordings is on leave, then secondly they can't find the recording.<br> I am SERIOUSLY ****ed off about this, and I definitely will NOT be referring friends or family to take a funeral policy out with this company. I will also be airing my grievances against this company on social media.