Bad bad very bad and disgusting service from hollard

Hollard is the worst insurance from them all if i knew that i will be treated like this after so many years with them i wouldnt consider joining this nightmare insurance in my life. I join them in 2006 paying my installment without any problems but this year 2021 they send me a massage saying that my insurance has been stop i tried to send them several emails to find out why but no one came back to me i went to their difficult so called branch which is not even easy to find still i couldn't get help instead i was told by a consultant wen i called from the branch that i skip payment December and November last year 2020 so i must produce proof of payment if i want my matter to be settle or send an email to *** which i did and still there is no call back from them. They dont have branches to access service they dont call back clients they dont care at all. All they know is to increase the premium 2 tyms in the year and send u millions of policy documents. I even hate to call the name hollard it is stressing me so much