Bad bad service

<p>****her inlaw past away. Handed in claim 18 July 2016. Call center agent took down I'd number incorrect. We send a copy of the death certificate Payment should happen within 48 hours. When we contacted them to find out about the payment the call centre agent told us it was a ********** claim. First of all the guy they say is still alive has a different surname to my ****her inlaw. Agent please check death certificate so you can see the person you say is still alive has a different name and sername. We get no service from you at all. Your auditors was suppose to call us back twice already. Can't get hold of a manager. They are always busy. I am sure it is because they are sorting out your *********** agents mess. Please train your staff to compare the number taken down to the death certificate. So easy. Going on three and a half weeks and nobody att Hollard has called us back to try and help to resolve the problem. I am getting quotes from Avbob so that we can change.</p>