Bad bad customer service

I have an investment with Hollard which I never claimed for . When I decided to try and claim in April, they have been giving me a run around . Hollard investments tells me it is not thier Policy ,it belongs to Hollard direct Solutions which they have never even called me . Whenever I call the Number on my investment letter it leads me back to Hollard Investments and then they say it's not their Policy. What do I do then? I want my money. The manager lists on my letter is Celeste Kelly. My policy number is ***. How do we then continue taking policies with Hollard if When we claim we not assisted at all. My cell phone numbering ***.