Bad Bad customer service

<p>I contacted Hollard because they are in partnership with Direct Axis Funeral Insurance , my initial call was made on the 17/10/2016 and I requested for my debit order date to be changed to the 15 Nov 2016 because I was not going to have sufficient funds on my account. I received the confirmation that the amendment was done however I was advised that they willdouble debit for Oct/Nov by the consultant who was assisting me , came the requested date I had enough funds for one debit order therefore the debit was returned and my account was on arrears . I called onn the 21/11/2016 to complain about the matter and requested the insurance too take accountability of their consultant incompetency and to reimburse me according for the bank charges, Kim Lodge promised to call back on 23/11/2016 with feedback of whichh she did not , again on the 28/11/2016 I called and I was advised they cannot take accountability for the bank charges , second answer the matters was escalated but no feedbackk provided , the consultant requested for my e-mail to escalate the issue again . I further sent an e-mail to ********** to date Ihave not received any feedback except that they have suspended my policies . I opened this policies from July 2010 and I was never on arrears but because of their staff incompetency I must now suffer worse part of it they did not attempt to resolve my concern</p>