Aweful

My mother-in-law passed away and she had a Hollard insurance policy (number: ***). We received a notification from Hollard that they require a South African bank account. We are permanent residents of Canada and have been here for almost 4 years, with no plans of going back to South Africa. We don't have bank accounts in South Africa anymore and do not desire to have any. We tried opening up an account, but that is impossible to do from here. We asked if the money could be sent to my sister-in-laws account (with documentation requesting this). We received an email from Timothy at Hollard saying that this claim has been paid and this has been resolved. We rep**** that this was untrue and asked that someone contact us to resolve this. We would like to have this resolved as soon as possible. This is a painful and difficult time, and the last thing we need is to deal with this.