MM
Michelle M
1 reviews | Active since Sept 2023
19 Sept 2023, 08:31
Awaiting Funeral claim for over two weeks!
My Parents have put in a claim for a funeral policy with Hollard two weeks ago and are yet to receive the funeral claim for my uncle that passed away. This is really pathetic,.Hollard has no respect for deceased or the family that needs to deal with our loss, instead we have to fight over the phone with people to get the money of a policy that has been paid for years. What a disgrace,.to say the least!
Helpful (0)
Replies (1)0
Replies (1)
Hollard Life's replyOfficial
19 Sept 2023, 09:54Hello Michelle
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. Please provide us with the policy holder identity number, claim number or policy number so we can escalate the matter to management.
Kind Regards,
Escalated Complaints Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. Please provide us with the policy holder identity number, claim number or policy number so we can escalate the matter to management.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply19 Sept 2023, 09:54
Official
Hello Michelle
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. Please provide us with the policy holder identity number, claim number or policy number so we can escalate the matter to management.
Kind Regards,
Escalated Complaints Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. Please provide us with the policy holder identity number, claim number or policy number so we can escalate the matter to management.
Kind Regards,
Escalated Complaints Team