MP
Mark P

1 reviews | Active since Oct 2011

03 Feb 2022, 11:50

Attorney referred by Hollard withdraws from case with just over a week before court appearance. Disappointing service

Hi, I was referred to a Mthembu CC by Hollard to handle my matter. I advised my attorney earlier this week on information that I believed was beneficial to my case. When I asked the attorney, Cynthia, to schedule time for us to meet before the court date to discuss our strategy. she refused and advised me that I am not giving her enough space to do her work and that I read to much. I am not sure what she meant by that. Keep in mind that the attorney has had all the required information since November last year. We have not had a meeting to discuss strategy at all this year. When I merely requested a meeting on this because the court date is in just over a week, Cynthia then advised that she will withdraw from my case. She has had enough time to withdraw, yet she chooses to withdraw almost a week before the court date. I am really disappointed with the service. Can Lungile from Hollard please call me to discuss the best way forward, given that the attorney that Hollard referred me to has now left me in a precarious position.

0
Replies (3)
Hollard Life
Hollard Life's reply03 Feb 2022, 12:18
Official
Hello Mark
 
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days. 

Kind Regards, 
Escalated Complaints Team 
MP
Mark P's update09 Feb 2022, 21:26
Reviewer Update
Thank you to Hollard Life for the speedy resolution. I am impressed with the service that Lunghile provided to resolve the issue.
Hollard Life
Hollard Life's reply10 Feb 2022, 07:28
Official
Hello Mark

We are so happy that your matter was resolved. 

We will be sharing your feedback with Lunghile. 

Kind Regards
Escalated Complaints Team