Attitude of consultant of Hollard Insurance

I have just received a call now at around 13h35 from Hollard Insurance made by a lady called Pretty. The lady's attitude leaves much to be desired. I have taken a funeral cover with Hollard long time ago. She is telling me that she called me regarding my new funeral policy that I took in September this year. I am trying to tell her that my funeral policy with Hollard is not new unless you are talking about an upgrade. She insists that she talks about a new funeral policy and yet I still want to understand what new policy is that. Then she asks me about my policy number. I am also paying policies for my siblings and I don't know exactly which one is she talking about. And really how am I supposed to know my policy number by head while in the middle of a study in library preparing for exam for God's sake. Then she hanged up the phone on my ear. I don't know anything about a new policy but an upgrade I am aware of it. Hollard Insurance you need to put well trained people on the call centre who will be able to articulate issues when talking to clients. Pretty cannot talk to clients as if Hollard is her father's company and she can through any trash to clients as and when she likes. I have been with Hollard for many years that attitude is totally uncalled for and I need an apology from her.

Regards

Kedibone Mahapa Policy Holder ***