Atrocious service by Hollard

so on 9th Jan i took out a funeral policy with them and was told docs will be sent after the call ,which didn't happen. 2 weeks later i rep**** on the sms(they'll send them everyday when they want business) i got a call, was told the docs are being reviewed i should have them soon, that didn't happen. i tweeted about this and copied the competition, who were prompt on responses whilst it took a day for them to respond. Then my case was escalated on the 19 Feb but shockingly i haven't been contacted to date nor have i received my policy documents WITH NO SHAME I'VE BEEN DEBITED FOR ALL THIS NONSENSE. Had i read reviews before anything i wouldn't have bothered nonetheless i'm cancelling. such services only at the beginning is a clear sign of headaches to come.