Are they taking clients seriously

Towards the end of February, I made an application for a funeral policy and agreed to a premium of +/- R230. So the lady that assisted me advised that it's a bit late for the premium to go off at the end of February as it's past their cut off time and assured me that premiums will start deducting end of March. Nothing was deducted so a week later I called Hollard and after being on hold for more than 15 minutes a lady by the name Olivia answered and said that they have a problem with their systems and she will call me back before cob, again no one called. Today I call them to check exactly what's happening and now I'm told that no cover or policy was arranged or put in place. After all the effort of getting the ID numbers of the people I wanted to add I'm told that nothing was done. What happened to the information i provided??? Can someone please sort this out or inform me if I should go to client?le or any competitor