Appalling service from bully corporate

I am very much disappointed by the level of bad service that I have received from your company. In March 2020 I have a problem with my account and there was no payment that was processed for a funeral policy that I took out for my mother. I sent an email to your customer services to have my banking details and debit date to be updated on your systems and I received an auto-response that advised someone would contact me in 2 days. Since the country was still under level one lockdown I understand that there might have been a delay as in all business were under strain as I did not receive neither a response nor call from your side. On the 15th of May I went into a Hollard branch in Umlazi Mega City and I advised the consultant of my problem, he had me fill in a form and updated my payment details to the new bank and changed debit date of the 15th from the last day of the month and assured me that all was on order. Later the same day I received a message from my bank to authorize the debit order and I did. Nothing was communicated to me further l, so I was content that all was in order as the consultant at the branch had earlier advised.

ON the first of June I received a text message advising me that my policy had been stopped. Once again I resent the initial email I had sent on the 23rd of April and still have not received any feedback from your company!!! I was advised by a different agent from a different branch that I could go and make a cash deposit at Nedbank but I would go through the 6 month waiting period again, now this I refuse to accept since I did communicate with your company on 2 different platforms on how to go about getting my policy remain active during a lockdown period that everyone suffered from and was let down by Hollard and I now have to bear the brunt of your appalling service. I am being bul**** by big corporate for their bad service and *********** consultants.