YM
Yandisa M

1 reviews | Active since Mar 2020

27 Jan 2021, 08:32

Appalling service

Good day. I'm appalled about the service I have been receiving from the Hollard cellphone insurance department. They are not helpful at all and it's getting tiring that I have to call them every month on regards to the same issue of them debiting different amounts on not the arranged one. Please assist Regards Yandisa M

0
Replies (2)
Hollard Life
Hollard Life's reply27 Jan 2021, 12:39
Official
 Hello Yandisa Mbetshu  
We are sorry that your experience has led you to contact us with a complaint.

Our Customer Resolution Department will look into this matter and get back to you as soon as possible.

Regards
Hollard Group Complaints 

Hollard Life
Hollard Life's reply15 Mar 2021, 16:44
Official
Hello Yandisa

We're pleased to confirm that your complaint has been resolved and that an explanation has been provided regarding the difference in premiums collected. 

Kind Regards
Natasha Vos