Appalling Service

I am extremely disappointed with the service I've received from Hollard regarding my claim. I submitted my claim along with the required documents on Monday evening (04/01/2021) and received a confirmation email on Tuesday (05/01/2021), I then called in on Wednesday (06/01/2021) to do a follow-up and I was told that the claim has been captured and in progress, I was further told to call in today to do another follow-up, which I did, only to be told that that the bank statement I provided needed to be a 3 months' bank statement and not 1 month. I don't understand why I was not informed that I needed to supply the correct bank statement when I initially called, furthermore the email that was sent with the claim form did not specify which bank statement I needed to submit...what is even more frustrating is that I was only informed of this after my second follow-up. I was also told that the claim process takes 24 to 48 hours but it has now been more than 48 hours and I am not even being informed about how far my claim is. I called in again this morning(08/01/2020) only to be once again told that I need to submit another document, and again this wasn't stated in the email that was initially sent to me. I have to keep calling to find out how far my claim is and only then I get told of any missing documentation. This is extremely disappointing and I would not have expected to receive such appalling service from Hollard, especially for a funeral claim, it's ridiculous. I'm extremely dissatisfied and the fact that I have three other policies with them because it's clear that I'm going to experience the same ****ty service next time I claim, if I hadn't been with them for as long as I have I would cancel all my policies and take cover with another service provider.... I sent an email to the complaints department and no one has bothered to get in contact with me....