1 reviews | Active since Jul 2019
Appalling service
The service is appalling from customer complaints to customer care no one gets back to me, i have to keep calling them and still i get no confirmations, i have escalated the issue is the response with no action. On calling they sing that these calls are recorded as they could form part of your policy yet if you ask for a copy it's impossible. I upgraded my policy in September last year, the sales person did not activate the account in Feb this year another consultant called me to ask if i would like to active the contract shock horror why was it not activated as agreed in September anyway on an upgrade i now have a waiting period after being with them since 2015 and then to add insult to injury i received an sms to say my annual premiums will be increasing in September LOL HELLO you only activated my upgrade in May this year, i have sent numerous emails with no response i keep calling to no avail, This is so frustrating and annoying they have no issue taking my money monthly but unwilling to assist. Extremely disappointed customer.
Thank you for your PROMPT response i only wish i didn't have to go to such extremes to get someone to contact me.
My question is this not supposed to happen annually on the anniversary of your start date, that i would understand but 4 months after the upgrade increases are imposed and if i am not happy with that my only option is my cover, SAD.
With regards to the waiting period which was my original query as of February this year, your complaints department was suppose to pull up the recording from September where this was discussed and resolved and to date i am still told i am on a waiting period.
you consultant Peter keeps calling me and never gets backs to me.
i was previously dealing with Rachel from complaints to NO avail.
it would be wonderful if someone would contact me who can give me answers immediately and NOT escalate or get back to me
Thank you for your PROMPT response i only wish i didn't have to go to such extremes to get someone to contact me.
My question is this not supposed to happen annually on the anniversary of your start date, that i would understand but 4 months after the upgrade increases are imposed and if i am not happy with that my only option is my cover, SAD.
With regards to the waiting period which was my original query as of February this year, your complaints department was suppose to pull up the recording from September where this was discussed and resolved and to date i am still told i am on a waiting period.
you consultant Peter keeps calling me and never gets backs to me.
i was previously dealing with Rachel from complaints to NO avail.
it would be wonderful if someone would contact me who can give me answers immediately and NOT escalate or get back to me
The increase app**** now is not the normal annual increase app**** but an unplanned increase due to the reason stated in our initial response.
With regards to the waiting period we will follow up with Rachel from our complaints team.
Kind Regards
Natasha Vos
The increase app**** now is not the normal annual increase app**** but an unplanned increase due to the reason stated in our initial response.
With regards to the waiting period we will follow up with Rachel from our complaints team.
Kind Regards
Natasha Vos
Can you please give me a turn around time as this request was made in February already and again on the 12th of this month it was escalated and i am still awaiting feedback.
Can you please give me a turn around time as this request was made in February already and again on the 12th of this month it was escalated and i am still awaiting feedback.
We are sorry for the delay in responding to your matter. I received confirmation that you have been updated regarding your complaint.
Please contact us if you have any further concerns.
Kind Regards
Natasha Vos
We are sorry for the delay in responding to your matter. I received confirmation that you have been updated regarding your complaint.
Please contact us if you have any further concerns.
Kind Regards
Natasha Vos
Finally sorted, thanks.
Finally sorted, thanks.