Appalling service by Hollard Insurance

I lodged a funeral claim for my aunt 2 weeks ago. It's now a 3rd week. Have buried my aunt. I now have to pay back family members who lent me money to enable to pay for the funeral costs.I'm still waiting and was not informed of the reason of the delay. Have to phone almost every day but no reason for the delay has been provided. No reply to my email by Hollard. Is funeral claim now treated like a life policy? The reason one get's a funeral cover is to assist a person in the most difficult and challenging time. Funeral policy was meant to make my life easier. Unfortunately Hollard doesn't care. I was phoned by a Hollard consultant last week asking me to increase my cover. I refused to do so as Hollard life has not been able to pay the claim. All they want is my money but they can't honour their part of the bargain.

Regards Magdeline Montwedi-McLean