TM
Tumelo M
1 reviews | Active since Jun 2016
30 Aug 2022, 08:47
Appalling service along with Jet stores
Appalling service along with Jet stores. A claim with insurance underwritten by Hollard was approved and the excess paid as per requirement, proof of payment also sent to substantiate the successful transaction, however when the device is supposed to be produced, they along with Jet are now giving the runaround delaying, worse, their contact centre consultants are ill prepared and provide with false information. Their service is downright ridiculous
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Replies (2)0
Replies (2)
Hollard Life's replyOfficial
30 Aug 2022, 09:13Hello Tumelo,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Escalated Complaints Team
Hollard Life's reply30 Aug 2022, 09:13
Official
Hello Tumelo,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Escalated Complaints Team
Hollard Life's replyOfficial
31 Aug 2022, 09:38Hello Tumelo,
Thank you for your patience while we look into your matter. Our administrator has made contact with the policy holder for outstanding information.
Kind Regards,
Escalatedcomplaints team
Thank you for your patience while we look into your matter. Our administrator has made contact with the policy holder for outstanding information.
Kind Regards,
Escalatedcomplaints team
Hollard Life's reply31 Aug 2022, 09:38
Official
Hello Tumelo,
Thank you for your patience while we look into your matter. Our administrator has made contact with the policy holder for outstanding information.
Kind Regards,
Escalatedcomplaints team
Thank you for your patience while we look into your matter. Our administrator has made contact with the policy holder for outstanding information.
Kind Regards,
Escalatedcomplaints team